GENERAL TERMS & CONDITIONS
This agreement regulates the General Terms & Conditions for the various services provided on this website https://www.lenaspath.com, specified in in this contract, so that the user, upon completing the registration process and/or hiring a service through this website, expressly consent and submit to the terms & conditions specified below.
Hiring the services of lenaspath.com and/or completion of the purchase of products on this website by the user/CUSTOMER it is implied that the user/CUSTOMER is an adult and expresses his or her acceptance of these Policies constituting a valid contract between both parties.
The above texts governing lenaspath.com services are accessible and permanently available on our website https://www.lenaspath.com, by clicking on the link Policies, indicating the last date of an update. All of our contracts comply with the law and are subject to Las 34/2002 of the Services of the Society of Information and Electronic Commerce and the Law of General Terms & Conditions(Law 7/98) and Royal Decree 1906/1999 electronic contracting with General Conditions of Contracting.
This contract was endorsed by the website https://www.lenaspath.com, henceforth the Website, and by Lena Späth residing in Carrer Guardia 14, 08001, Barcelona, SPAIN, henceforth lenaspath.com.
And, the CUSTOMER, whose data we provide through registration forms lenaspath.com offers via this website, to proceed with the hiring or purchasing of products freely chosen and specified in this contract. You, the CUSTOMER, acknowledge that the information provided is accurate, current, and provided by the individual himself or herself, and confirms that the contracting party is not a minor.
These General Terms & Conditions are intended as procurement and acceptance of the services provided by lenaspath.com to their customers regarding the products offered on its website, from ordering, payment and delivery as well as aftermarket services, in the terms outlined in this contract.
- TERMS OF SERVICE
Trading conditions and terms of service of lenaspath.com, as well as deals that can be made by or through lenaspath.com, always appear on the website https://www.lenaspath.com, so they can be viewed, archived, or printed. lenaspath.com reserves the right to modify at any time these terms and conditions and any other document found on the website without previous announcement.
lenaspath.com is responsible for the reliability, accuracy of content, data and/or information regarding the products on the lenaspath.com website, unless these have been modified by third parties outside the organization or without express permission of the company. The services provided by lenaspath.com are solely limited to making available to customers the products offered on this website.
The CUSTOMER agrees to comply with the provisions of the Policies published by lenaspath.com on its website at the time of purchase.
- PRICES, CONDITIONS, DELIVERY AND PAYMENT
PRICES- In consideration of the products ordered, you agree to pay expressly lenaspath.com the specified amount at the time the price relationship is established on the website, prices already include the value added tax (VAT).
The prices indicated on the website are in Euros (€), and do not include delivery costs where they may apply. lenaspath.com reserves the right to change prices at any time, However, lenaspath.com agrees to apply the current price published on the website at the time of the final completion of an order.
PAYMENT- Payment must be provided prior to the shipment of products. lenaspath.com does not send and/or service the products requested until payment has been received in full.
Payments are made through credit card using a Braintree gateway.
DELIVERY- lenaspath.com will send their products worldwide. Delivery costs will be determined by the breakdown of the total price of the purchase(s) depending on the delivery destination, this will be run by the CUSTOMER and added to the total amount of your order at the moment your order is processed.
- ORDER CANCELLATION
The CUSTOMER may only cancel an order within two hours after ordering. Cancellations are made by sending emails to hello(ät)lenaspath.com
- DELIVERY OF AN ORDER
After preparing the order, it is then sent through a courier or transport agency. The delivery of purchase products is considered completed from the provision of an order of the CUSTOMER by the courier or transportation company, there is a record of the same for the control system used by said companies.
Orders will be delivered within the number of days as indicated on Shipping, the number of days indicated always being business days and start counting after the lenaspath.com receipt of the order. If there are any logistical circumstances, acts of God or force majeure, which prevents compliance with these terms, causing delay in delivery, lenaspath.com will try to inform you as soon as possible.
It is the sole responsibility of the recipient to verify the order upon its delivery. You must ensure that all of the references have arrived with your order and that nothing is missing or damaged. If the CUSTOMER were to subsequently detect any damage and/or broken items the CUSTOMER must communicate this to lenaspath.com via email within 7 business days from the date of delivery, in accordance with the details below. Emails of this nature must be directed to the email address hello(ät)lenaspath.com.
- RETURNS & EXCHANGES
Returns- If the customer wishes to return any purchased products their money will be fully refunded, without justification, if the item(s) is returned within 7 business days of receipt. The CUSTOMER shall notice lenaspath.com via email at hello(ät)lenaspath.com. The CUSTOMER must return the product(s) via courier by their own means and has to cover the costs of shipping.
Damaged Items- In the case of defective goods, or erroneous orders due to fault by lenaspath.com, all return postage costs will be paid by lenaspath.com.
To this end, the CUSTOMER must notify lenaspath.com via email at hello(ät)lenaspath.com within 7 days of receipt of the item(s), specifying the return due to damage. In which case lenaspath.com will send a reply via email to the CUSTOMER specifying the manner in which the product is to be recollected.
Upon receiving the returned defective product(s) lenaspath.com will proceed to mail the newly ordered product to the address provided by the CUSTOMER.
lenaspath.com reserves the right to refuse any returns or exchanges of their products, regardless of whether that return or exchange it attributed to lenaspath.com or the CUSTOMER, if all the following requirements and/or conditions are not met:
- The product must be in perfect condition or in the condition with which it was received upon delivery, without stains or damage, and must retain its original packaging (otherwise the CUSTOMER will assume a depreciation of the value of the product), original labeling with all accessories and/or accompanying documentation. The product must be accompanied by a copy of the delivery receipt with written proof of all details identifying the receiver (order number, name of recipient, address, etc.).
- The product in question cannot appear to have been used. lenaspath.com reserves the right to refuse the return or exchange of any of their products if the product appears to have been used.
If the returned product is not accepted by lenaspath.com on the grounds that the product in question appears to have been used lenaspath.com will communicate this to the CUSTOMER. In such cases these products will remain in the distribution warehouse. Said product will remain at this location until it is collected by the CUSTOMER or by a courier service hired by the CUSTOMER, this must be done within a period of 30 days after being informed the product will not be accepted by lenaspath.com. In such cases the CUSTOMER shall neither seek nor be eligible for reimbursement.
In cases where the CUSTOMER is entitled to a refund reimbursement will be made to the account the original purchase was made from. If for any reason this is not possible due to problems or complications with the issuing bank lenaspath.com will ask the CUSTOMER to provide alternative account information in order to complete the refund process.
- VALIDATING THE PURCHASE PROCEDURE AS PROOF OF ACCEPTANCE AND COMPLETION OF THE CONTRACT
Both parties expressly state their acceptance of the offer of the products/services by lenaspath.com to the CUSTOMER, who is fully aware and understands the Policies.
By following all the buying steps the CUSTOMER agrees to and accepts all the terms and conditions described above.
- COPYRIGHT AND TRADEMARKS
All text, graphics, logos, button icons, images (except some blog entries), videos, software, downloads, and any other content present on this website is the property of Lena Späth and is subject to international copyright laws. Copyrights, trademarks or trade dress of lenaspath.com and our affiliates may not be used without our written permission. Such items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of lenaspath.com, and those of our affiliates. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g., printing an order confirmation page or other purposes related to ordering or shopping for merchandise).
- PARTIAL NULLITY
If any part of these General Terms & Conditions were unlawful and therefore invalid, this shall not affect other lawful provisions, which shall remain in the present CONTRACT.
By using this website, you agree that you cannot: Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services; Use foul, threatening, or offensive language including, without limitation, defamatory, libellous, racist, sexist, ageist, homophobic, or sexually explicit language; Distribute illegal, copyright infringing, advertising, indecent, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs; or Use the website for any purpose other than your personal use.
- ERRORS AND INACCURACIES
Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. lenaspath.com reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.
- WEBSITE ACCESS AND CONTENTS
Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair, or for reasons beyond our control. We have made every effort to display the products featured as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, may greatly affect the colors you actually see on the screen. lenaspath.com cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any color, texture, or detail of merchandise will be accurate/the same as the actual product.
- CUSTOMER SERVICE
Our Customer Service is at your complete disposal for any questions or concerns.
We will answer to your questions from Monday to Friday from 9 am to 5 pm GMT (Barcelona time). Please contact us via email at hello(ät)lenaspath.com.
- LAW & JURISDICTION
In any litigation concerning the CONTRACT CONDITIONS between lenaspath.com an its CUSTOMERS or between CUSTOMERS and the website https://www.lenaspath.com property of Lena Späth, will apply Spanish Legislation & Laws, being responsible for the resolution of all disputes arising or related to the purchase of products or services contracted by lenaspath.com, the SPANISH COURTS. To file claims on the use of our services emails may be directed to hello(ät)lenaspath.com.
Pursuant to that provided for in Organic Act 15/1999, of 13 December, on the Protection of Personal Data (LOPD), we would like to inform website users of its policy regarding the processing and protection of personal data of those people who voluntarily communicate with lenaspath.com by email or fill in forms to gather data, make an online purchase or use any other service present on the website that involves communicating their personal data to lenaspath.com.
When users do not have any legal relationship with lenaspath.com they must bear in mind and are informed that the sending of electronic mail to lenaspath.com, or contacting us through “Contact us” section, as well as communication by users to lenaspath.com of any other personal data via any medium entails or implies the providing of their free, undeniable, specific, informed and express consent for lenaspath.com to process their personal data.
lenaspath.com, ensures the confidentiality of the information provided through email or fill in forms and ensures that under no circumstances this information will be shared with third parties or assigned to companies outside their group, unless authorized by the user or required because of the nature of the service requested by the user.
In any case, users can exercise their right of access, rectification, cancellation and opposition by sending an email to hello(ät)lenaspath.com as well as their right to withdraw their consent, asking to be withdrawn from the service to receive commercial communication by email, by unsubscribing here.